Terms & Conditions and FAQ’s
Important Information Regarding COVID-19
To all Clients,
We are aware and concerned for the well-being of our community during this global crisis.
Thank you for your support and understanding, feel free to ask us any questions, We will be happy to help.
Terms & Conditions for all Services
Dear Clients, please ensure that the terms and conditions on ALPHA Couture website are read and understood before a deposit is paid, as payment will indicate that you read, understood and agreed to the terms and conditions.
For the document, the following titles will be defined.
The hirer – ALPHA Couture Events
The client – Person/s who signed the below document and had hired products from the Hirer for a fee
Products – All items hired by the client from the Hirer
Deposits
If you need to cancel your event, we are happy to move your deposit to a future date within 12 months of the original date. We do not refund deposits; however, your deposit will be applied to the order on the new date. All Hire items can also be substituted and changed subject to availability. This is a tough time for us all and we appreciate everyone’s understanding, patience and empathy.
Bond
The Hirer will hold all bonds until the safe return or pickup of all products in the same condition as were hired out to the client minus any reasonable wear and tear. All bonds will return to the client minus any fee incurred either due to late fee/extension fee and breakage/damage fee. The amount of bond held will be minimum $100 for pick-ups.
Payment
To secure the booking date for products to be hired by the Client, the Client agrees to place a 50% deposit with the Hirer. Balance for Hire Products is due 24 hours prior to your event date. Cash payments are not accepted. All payments are to be made either by EFT or via PayPal.
Cancellations
All cancellations must be in writing and the date deemed received shall be accepted on the receiving of the cancellation whether by email or post. No verbal cancellations shall be accepted, to minimise any misunderstanding. Should the Client wish to cancel this agreement, the holding fee of 50 percent is not refundable. If they client has paid in full, and the event has been cancelled 4 weeks in advance or greater, The hirer will refund 50 percent of payment. Should the Client wish to cancel this agreement up to 1 week of the agreed date, then the Client shall forfeit the total 100% deposit to the Hirer.
Any other cancellation outside of the above agreement shall be at the discretion of the Hirer.
Insurance
Once products are delivered/picked up, the Client assumes all responsibilities and liabilities
until they have been collected/received by the Hirer. The Client is responsible for maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect the Hirer and their products against all claims, loss or damage. The Hirer is not responsible for any injuries that may occur to persons over the hire period due to any products supplied by the Hirer whether through payment or otherwise.
Loss or Damages
The hirer shall always own all products supplied. All products supplied to the client on a basis of reasonable use within the advertised context.
Should any products become lost, stolen or damaged when in possession of the Client, the Client shall immediately notify the Hirer. The Client agrees to pay for all products lost, destroyed, stolen, damaged or not returned to the Hirer.
All reimbursements shall be paid within 7 days of the return due date. A fee may be applied for failure to return products as agreed with the hirer.
Cleaning
We ask that the Client does not clean any of the products as any damage sustained to the products due to cleaning shall be deemed according to the above Loss or Damaged section. Should any facial or cosmetic disfigurement occur during the time in which the product is in possession of the client, the Hirer shall judge and charge a damage fee to the Client.
Photos
The Client consents to allow the Hirer all advertising or an artistic showing of any photos given to the Hirer whether for profit or not.
Hire Period
For all products hired out to the client the hire period is set out as follow:
Client pickup: Shall occur on an agreed day (by appointment) at an agreed time at the location of the Hirers’, should agreement of delivery be agreed upon by the Hirer then the hire period shall begin at the time of delivery, at the location agreed by both the client and the Hirer.
Drop off: will occur at the business location, at an agreed time (by appointment). If the Hirer has agreed to pick up products, at an agreed time and location by both the Hirer and the client then ‘Drop off’ will occur on pick-up of the products.
Should the client fail to return the products within the allocated time frame then the client will incur a late fee/extension fee, see below for conditions.
Late Fee/Extension Fee
A 10% of the hiring cost for every day the products have not returned. This sum will be deducted from the bond received by the Hirer from the clients for the products. i.e. $100.00 hiring cost, at 10% will result in a $10.00 late fee every day after the drop-off.
Hire Rates
All hiring rates are ONLY for the hiring of products and not for any other services. Any other services agreed upon will be deemed separate to this agreement.
The Hirer does not set up any products and any installation if agreed will be outlined in the form of writing by the Hirer.
ADDITIONAL TERMS – BOUNCE HOUSES AND SOFT PLAY HIRE
Weather
Outdoor settings: We do set up outdoors. As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.
What surfaces do you set up?
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We will not set up over uneven surfaces to ensure the safety of the children playing. We cannot under any circumstances set up on rocks, gravel, or dirt.
What if it rains?
To ensure the safety of all, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date as stated under terms and conditions. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.
Please note: Once ALPHA Couture Events has fully set up all equipment and your event time has started, a refund WILL NOT be issued.
How does the delivery and set up work, is there a fee?
We will arrive no later than 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every hire and it will vary based on location and distance travelled.
Do you offer additional time?
We do! It is $50.00 per extra hour.
Are your Bounce Houses and Soft Play equipment available for pick up?
We are so sorry! We do not offer pick up for this equipment.
Do you set up at parks?
We currently do not set up at parks.
Do you have any rules for using Bounce House and Soft Play Equipment?
Yes. The main rules are: No Shoes, No Food or Drinks, No Sharp Objects, Face Paint, Confetti, Gender Reveal Dust/Powder, No water/pool play on the Bounce House and near the soft play.
Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the Bouncer or Soft Play, the client will be held responsible for replacement costs.
Additional rules will be listed on your contract.